Job Description
- Guest Check-In and Check-Out:
- Greet guests warmly upon arrival and assist them with the check-in process, ensuring all required information is obtained.
- Provide guests with information about hotel amenities, policies, and services.
- Ensure guest requests (e.g., room preferences, extra towels, etc.) are noted and met
2. Reservations Management:
- Take and confirm reservations via phone, email, or in-person.
- Update and maintain the reservation system to reflect current availability.
- Assist guests with room bookings, cancellations, and changes to their reservations
3. Guest Assistance and Inquiries :
- Answer phone calls promptly and professionally, addressing guest inquiries or transferring calls as needed.
- Provide guests with information on local attractions, dining, and transportation.
- Handle guest comp...
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