Job Description

Summary

Role: Supports the Front Office Manager in overseeing reception, guest services, and daily operations.

Key Duties:

  • Supervise front desk staff and ensure smooth check-in/check-out.

  • Handle guest queries, complaints, and escalations professionally.

  • Monitor reservations, room allocations, and billing accuracy.

  • Maintain service standards and coordinate with other departments.

  • Train and motivate team members for excellent guest experience.

Skills: Strong communication, leadership, problem-solving, customer service orientation.

Qualifications

Hospitality degree/diploma, 3-5 years' front office experience.


Skills Required
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