FRONT OFFICE ASSOCIATE (HOTEL RECEPTION)

FRONT OFFICE ASSOCIATE (HOTEL RECEPTION)

• Ensure customers check-in under a comfortable environment.
• Attend customer complaints and report to the Manager before making any decisions.
• Fulfil customer requirements and needs.
• Upsell any package or promotion upon communicating with guests.
• Answering phone calls and recording down any enquiries or replies instantly to improve sales.
• Check bookings upon receiving any bookings from OTAs or Hotel websites.
• Handled OTAs extranet replying guest messages and enquiries.
• Run night audits and prepare registration form, breakfast vouchers, key card holder
• Must embrace job rotation.

Job Types: Full-time

Salary Range : Based on experience

Work Shift: 5 days Work with 2 days OFF

Experience:

• Front Office Associate: 1 year (Preferred)

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