Front Office Associate

Front Office Associate

As a Front Office Associate, you're the face of our hotel, providing a warm welcome and ensuring a seamless experience for every guest. From efficient check-ins to managing inquiries, you'll be instrumental in creating a positive first and last impression, upholding our commitment to exceptional hospitality.

Your Responsibilities

Guest Services & Transactions:

• Process all guest check-ins and check-outs, including room assignments and handling room change/late check-out requests.
• Secure payment for stays and activate/reissue room keys.
• Verify that rates match market codes and document any exceptions.
• Accurately verify and adjust billing for guests.
• Communicate with relevant staff when guests are waiting for an available room.
• Advise guests o...