Job Description

Job Description

Job Description

  • Help desk Executives are responsible for handling customer calls friendly & promptly

  • Attending Service Calls.

  • Maintaining & updating Service Register.

  • Assigning calls to Engineers.

  • Follow-ups with engineers and customers.

  • Updating call managing software.

  • Preparing daily, weekly, monthly call reports.

  • Installation follow-ups.

  • Warranty updates and follow-ups.

  • Coordination with stores.

  • Prepare OEF for service / per call business

  • Ensure all service / per call billls are generated and submitted to the customer on time.

  • Payment follow up and collection

  • PC Health-check and follow-ups for new AMC.

  • Maintaining and updated PM records, assigning engineers and follow-ups.

  • Help desk Executives are responsible for delivering friendly, prompt service. Often, their calls are monitored or recorded to ensure that customer service

  • All call must be registered and given a case id

  • Promptly escalate critical calls to SI / and coordinate to closure of the same on time.

  • Prepare attendance report.

  • Prepare quotation and submit to customers

  • Issuing Spare request to Store as per the requirement

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