Job Description

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Duty Manager in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.

This is a Full-Time position working a variety of shifts. 

Position Summary:

  • Manage day-to-day operations and ensure the quality and standards of the hotel are met
  • Assist guests arriving and departing the hotel through the check in and departure process
  • Handle general enquiries whilst providing a friendly, genuine service with each traveller experience
  • Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
  • Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met 
  • Be an expert on the hotel and the surrounding area, have a s...

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