Job Description
Job Description
Description:
Follow up customer calls where necessary Complete call logs and produce call reports Answer calls professionally Respond to customer inquiries Research required information using available resources Handle and resolve customer complaints Enter customer information Identify and escalate priority issues Route calls to appropriate resource Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Stay current with system information, changes and updates Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing etc. Preferred Skills:
Ø Computer Literacy
Ø Effective Written and Verbal Communication Skills
Ø Guest Service
Ø Able to work flexible schedule
Ø Strong Interpersonal Skills
Ø Multiple Language Knowledge
Ø Neat and Professional Appearance
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