Job Description
**Front Office – Guest Service Agent**
Are you passionate about welcoming guests and creating unforgettable first impressions? We’re looking for a **Guest Service Agent** to join our Front Office team. You’ll be the friendly face that ensures every guest enjoys a seamless check-in and check-out experience while delivering IHG’s True Hospitality at every touchpoint.
**A little taste of your day-to-day:**
Every day is different, but you’ll mostly be:
Welcoming guests with warmth and professionalism, handling check-in and check-out procedures efficiently.
Providing accurate information about hotel facilities, services, and local attractions to enhance the guest experience.
Managing guest accounts, payments, and billing processes accurately.
Handling guest requests, complaints, and inquiries promptly, escalating to supervisors when necessary.
Coordinating wi...
Are you passionate about welcoming guests and creating unforgettable first impressions? We’re looking for a **Guest Service Agent** to join our Front Office team. You’ll be the friendly face that ensures every guest enjoys a seamless check-in and check-out experience while delivering IHG’s True Hospitality at every touchpoint.
**A little taste of your day-to-day:**
Every day is different, but you’ll mostly be:
Welcoming guests with warmth and professionalism, handling check-in and check-out procedures efficiently.
Providing accurate information about hotel facilities, services, and local attractions to enhance the guest experience.
Managing guest accounts, payments, and billing processes accurately.
Handling guest requests, complaints, and inquiries promptly, escalating to supervisors when necessary.
Coordinating wi...
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