Job Description

Cheyenne Mountain Resort, Destination by Hyatt is seeking individuals with unmatched service. Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards.Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our mission is to care for people so they can be their best!

Cheyenne Mountain Resort opened in 1985 and sits on 25 acres of land. The 4-Star Full Service property is nestled in the lush greens of Southern Colorado Springs and oversees Impressive mountain views, along with exciting activities like golf, swimming, and tennis. These allow for the unique experience that you can only get at this resort.

Hourly Rate: $17.00

Position Overview: Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Host.

Job Functions & Responsibilities:
  • Bringing your unique personality to our team of dedicated Front Office Hosts
  • Increasing guest satisfaction scores by creating connections with our guests
  • Taking ownership in providing a memorable experience – from checking in through to checking out
  • Taking care of internal as well as external phone calls
  • Addressing guest complaints and requests in a timely manner
  • Being pro-active in working towards achieving our team and hotel goals

  • A true desire to satisfy the needs of others
  • Must be able to work in a fast-paced environment
  • Ability to work a flexible schedule during the week, including weekends and holidays
  • Previous front desk agent experience is a plus

    • Our Values: Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion

    Full Time Benefits:

  • Medical/Dental/Vision Insurance
  • Health Savings Plan and Flexible Savings Plan with Medical Coverage
  • Colleague Discounted Room Rates
  • 12 Complimentary Room Nights (based on availability)
  • Paid Time Off
  • 2 Floating Holidays
  • 8 Paid Holidays
  • Growth Opportunities
  • Referral Bonus
  • Recognition & Rewards
  • Basic Life Insurance
  • Sick Days
  • Friends & Family Room Rates
  • 401(k) (Match: 1-3% = dollar/dollar, 4-5% = $.50/dollar after 1 year)
  • Employee Stock Purchase Plan (5% discount)
  • Complimentary Parking
  • Complimentary Meal During Each Shift
  • Employee Assistance Program (EAP)
  • Hyatt Property Restaurant/Coffee Shop Discount

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