Front Office Intern

Overview

• Deal with the arrival and departure processes for all guests ensuring the accuracy of data in all systems.

• Greet and assist guests in a warm courteous and professional manner.

• Handle credit transactions ensuring the accuracy of guest billing.

• Handle guest complaints and inquiries promptly in a professional and empathetic manner aiming for swift and satisfactory resolution and striving to resolve issues to ensure guest satisfaction.

• Ensure guests receive accurate and timely information about hotel amenities services and local attractions.

• Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions restaurants and services.

• Stay one step ahead of guests needs record and act on their preferences and handle their messages requests questions and concerns.

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