Job Description
Front Office Manager (Pre‑Opening)
Location: Sarovar Premiere Bhubaneswar
Role Summary:
Lead the Front Office for a pre‑opening upscale hotel—set up systems and SOPs, hire and train the team, and deliver superior guest experience while ensuring operational controls and brand standards.
Key Responsibilities:
Build and implement FO SOPs (check-in/out, cashiering, night audit, concierge, bell desk).
Set up PMS & systems (Opera/IDS or similar), key-cards, payment gateways, CRM/loyalty.
Hire, onboard, and train FO/GR/Concierge teams; run simulations and soft-opening trials.
Ensure guest experience excellence , service recovery, lobby management, and VIP handling.
Oversee cashiering, deposits, refunds, and night audit with zero-variance mindset.
Enforce safety, data privacy, and brand compliance ; coordinate closely with HK, ENG, F&B.
Night audit accuracy, cash variance (target: nil), check-in/out cycle time
Team retention and training completion ...
Location: Sarovar Premiere Bhubaneswar
Role Summary:
Lead the Front Office for a pre‑opening upscale hotel—set up systems and SOPs, hire and train the team, and deliver superior guest experience while ensuring operational controls and brand standards.
Key Responsibilities:
Build and implement FO SOPs (check-in/out, cashiering, night audit, concierge, bell desk).
Set up PMS & systems (Opera/IDS or similar), key-cards, payment gateways, CRM/loyalty.
Hire, onboard, and train FO/GR/Concierge teams; run simulations and soft-opening trials.
Ensure guest experience excellence , service recovery, lobby management, and VIP handling.
Oversee cashiering, deposits, refunds, and night audit with zero-variance mindset.
Enforce safety, data privacy, and brand compliance ; coordinate closely with HK, ENG, F&B.
Night audit accuracy, cash variance (target: nil), check-in/out cycle time
Team retention and training completion ...
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