Front Office Manager

Front Office Manager (Pre‑Opening)

Location: Sarovar Premiere Bhubaneswar

Role Summary:

Lead the Front Office for a pre‑opening upscale hotel—set up systems and SOPs, hire and train the team, and deliver superior guest experience while ensuring operational controls and brand standards.

Key Responsibilities:

• Build and implement FO SOPs (check-in/out, cashiering, night audit, concierge, bell desk).
• Set up PMS & systems (Opera/IDS or similar), key-cards, payment gateways, CRM/loyalty.
• Hire, onboard, and train FO/GR/Concierge teams; run simulations and soft-opening trials.
• Ensure guest experience excellence , service recovery, lobby management, and VIP handling.
• Oversee cashiering, deposits, refunds, and night audit with zero-varian...