Front Office Manager

The Front Office Manager is responsible for overseeing all front office functions and staff, including Bell Staff, Switchboard Operations, Guest Services/Front Desk, and Retail/Gift Shop areas (if applicable). As a department head, this role leads and collaborates with managers and employees to ensure smooth execution of all front office operations, including guest arrival and departure procedures. The Front Office Manager strives to continuously enhance guest and employee satisfaction while maximizing the department's financial performance.

Candidate Profile

Education & Experience:

• High school diploma or GED; minimum 4 years experience in guest services, front desk, or related professional area
• OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; minimum 2 years experience in guest services, front desk, or related area

Core Responsibilities