Front Office Manager Exempt

Position: Front Office Manager Exempt 

Reports To: General Manager

Position Overview:  

The Front Office Manager manages all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. The Front Office Manager provides leadership and support to all members of the Front Office, implements and enforces the Hay Adams Standards of Excellence in all areas supervised.  

Essential Duties & Responsibilities  

1. Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. 

2. Maintain a professional and high quality service oriented environment at all times.

3. Act as manager on duty for the hotel, dealing with...