Job Description

Front Office Manager

Position Overview:

The Front Office Manager is responsible for overseeing front desk operations, ensuring high standards of service and guest satisfaction.

Απαραίτητα Προσόντα:

Key Responsibilities:

Manage the front office team, including hiring, training, and performance evaluations.

  • Recruit and onboard new staff members if needed.
  • Conduct regular training sessions on customer service and operational procedures.
  • Evaluate team performance through regular assessments and feedback

    • Ensure smooth check-in and check-out processes for guests.

  • Monitor check-in/check-out times to minimize wait times.
  • Assist front desk staff during peak hours.
  • Ensure proper documentation and payment processing for all guests.

    • Address guest inquiries, complaints, and feedback promptly.

  • Maintain a guest complaint and resolutions log.
  • Train staff on effective communication and conflict resolution.
  • Follow up with guests to ensure satisfaction after resolving issues.

    • Monitor and manage front office budgets and expenses.

  • Track daily revenue and expenses related to front office operations.
  • Prepare monthly budget reports for management review.
  • Identify areas for cost savings and efficiency improvements.

    • Collaborate with other departments to enhance guest experience.

  • Schedule regular meetings with housekeeping and maintenance teams.
  • Communicate special guest requests or needs to relevant departments.
  • Participate in cross-departmental projects and initiatives.

    • Implement and maintain operational procedures for front office operations.

  • Develop standard operating procedures (SOPs) for front desk tasks.
  • Regularly review and update policies to ensure compliance with industry standards.
  • Monitor staff adherence to established procedures.

    • Ensure compliance with health and safety regulations.

  • Conduct regular training on health and safety protocols.
  • Monitor the front office for compliance with safety standards.
  • Report any safety hazards or incidents to management immediately.

    • Requirements:

  • Minimum of 3 years’ experience in hotel front office management.
  • Excellent communication skills in Greek and English.
  • Strong leadership and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.

    • Παροχές:

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