Job Description

Front Office Manager(

Job Number:

HOT0CBED)

Work Locations

:Conrad - Punta de MitaCarretera Punta MitaSayulita Km 2Litibu63734

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.


What will I be doing?


As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Oversee the entire Front Office operation to maintain high standards

  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

  • Ensure regular and VIP Guests are recognised and that the F...

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