Job Description

ESSENTIAL FUNCTIONS

:
  • Scheduling of guest services front desk representatives, night audit staff and breakfast attendants (as applicable)
  • Fulfill shift(s) as Manager on Duty as assigned.
  • Hands on approach to leading the Guest Services team.
  • Maintains staffing levels of the department.
  • Maintains supplies and inventory controls for the Front Office and Pantry.
  • Provide management support and coverage in other areas of hotel (as needed)
  • Review all schedules, ensuring all issues are identified and addressed
  • Conduct guest services meetings and ensure employees are kept informed
  • Be very familiar with the hotel computer system for training maintenance and trouble shooting.
  • Complete credit check daily.
  • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
  • Assure knowledge and training of Marketing Programs of company and hotel.
    • ...

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