Front Office Manager

We are seeking a dynamic and experienced Front Office Manager to join our team in Mumbai, India. As the face of our hotel, you will lead the front office operations, ensuring exceptional guest experiences and maintaining the highest standards of service.

• Oversee all front office operations, including reception, concierge, and guest services
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Manage and train front office staff, fostering a culture of excellence and teamwork
• Ensure smooth check-in and check-out processes, resolving any issues promptly and efficiently
• Collaborate with other departments to provide seamless guest experiences
• Monitor and analyze key performance indicators, implementing improvements as needed
• Handle guest complaints and feedback with professionalism and empathy
• Manage front office budgets and financial performance
• S...