Front Office Manager

At Roswyn, A Morgans Originals Hotel, our Front Office Managers are the driving force behind exceptional guest experiences. You will lead a team of front office professionals, ensuring smooth daily operations while delivering personalized, memorable service that reflects the Morgans Originals spirit.

This role is hands-on, people-focused, and all about balance: keeping an eye on daily operations while maintaining the bigger picture of guest satisfaction and brand excellence.

What you’ll do...

• Lead the Front Office team by example—be visible, approachable, and proactive in guiding and supporting your colleagues.

• Oversee all front desk operations including check-ins, check-outs, room allocations, and VIP guest handling.

• Ensure every guest interaction is warm, authentic, and memorable, reflecting the Morgans Originals spirit.

• Act as the primary point of contact for guest concerns, resolving issues with empathy, efficiency, and creativity.

• Collaborate closely with F&B, Housekeeping, and other departments to ensure seamless coordination and service delivery.

• Conduct regular property walkthroughs to ensure guest areas meet operational and brand standards.

• Monitor guest feedback, escalate trends, and work with the team to continuously elevate the experience.

• Assist with recruitment, training, coaching, and motivating the Front Office team.

• Oversee operational reports, handovers, and internal communications, ensuring accuracy and timeliness.

• Support safety, security, and emergency protocols within the Front Office during shifts.

What we’re looking for…

• Previous experience as a Front Office Manager, Assistant Front Office Manager, or similar supervisory role in a luxury or lifestyle hotel.

• A natural host who loves connecting with people, solving problems, and creating special moments.

• Strong leadership and interpersonal skills, with the ability to bring out the best in your team.

• Confident decision-maker, calm and composed in fast-paced or challenging situations.

• Excellent organizational skills and strong attention to detail.

• Fluent in English; additional languages (especially Hindi or regional languages) are a plus.

• Knowledge of hotel systems (Opera PMS preferred) and good computer literacy.

• Flexible with working hours, including evenings, weekends, and holidays.

• Embodies the Morgans Originals spirit: creative, bold, approachable, and always looking to do things a little differently.

What’s in it for you...

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture