Job Description

JobTitle: Front Office Manager – Nauma Design Boutique Hotel Paros

About Us:

Nauma is a unique and intimate boutique hotel located in Naoussa Paros. Wepride ourselves on offering a highly personalized and memorable experience forevery guest. We are seeking a passionate and dynamic Front Office Manager tolead our front-of-house team and embody our commitment to exceptionalservice.

The Role:

As the Front Office Manager, you will be the face of our guest experience. Youwill oversee all front desk operations, ensuring every guest feels welcomed,valued, and well-cared for from arrival to departure. You will lead, mentor,and inspire your team to deliver consistently outstanding service that reflectsthe boutique character of our hotel.

Key Responsibilities:

  • Manage and supervise all front office staff, including Guest Service Agents and other front-of-house roles.
  • Ensure all guest requests and concerns are handled with professionalism and efficiency, turning them into positive experiences.
  • Oversee daily front desk operations, including check-ins, check-outs, reservations, and billing.
  • Develop and maintain the highest standards of service, guest satisfaction, and hotel presentation.
  • Handle administrative duties such as staff scheduling, performance reviews, and managing the front office budget.
  • Collaborate with other hotel departments, such as housekeeping and reservations, to ensure seamless guest service.
  • Maintain a strong knowledge of the hotel's amenities and local area to assist guests with inquiries and recommendations.
  • Ensurethat the Hotel Manager is kept fully aware of any relevant feedback from guestsand other departments
  • Followcompany brand standards

    • Qualifications and Skills:

  • Bachelor's degree in Hospitality Management or related field.
  • Proven experience in a front office or management role, preferably in a boutique or luxury hotel setting.
  • Fluencyin English. Knowledge of other languages is a plus
  • Exceptional leadership and team-building skills.
  • Outstanding communication and interpersonal abilities.
  • Strong problem-solving and conflict-resolution skills.
  • Proficiency with hotel management software and reservation systems.
  • A genuine passion for hospitality and creating memorable guest experiences.
  • Ability to work in a fast-paced environment and handle multiple priorities effectively.

    • What We Offer:

  • A supportive and collaborative work environment in a beautiful boutique setting.
  • Competitive salary and benefits.
  • Accommodation,social insurance and meals are also provided.
  • Opportunities for professional development and growth.
  • The chance to make a significant impact on the guest experience and be a key part of a growing hotel.

    • To Apply:

    Please submit your resumeand a cover letter outlining your experience and why you are the idealcandidate for this role.

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