Job Description

The Front Desk Manager oversees the daily operations of the front desk to ensure exceptional guest service and smooth administrative processes. This role is responsible for managing front desk staff, handling guest concerns, and ensuring that all front office procedures are followed efficiently and professionally.

Key Responsibilities:

  • Supervise and schedule front desk staff, ensuring coverage and high performance.

  • Train new employees and provide ongoing coaching and development.

  • Ensure guests are greeted warmly and assisted promptly with check-in, check-out, and inquiries.

  • Resolve guest complaints and issues with professionalism and empathy.

  • Monitor room availability and coordinate with housekeeping and reservations.

  • Maintain accurate records of guest accounts and billing.

  • Ensure compliance with hotel policies, procedures, and standards.

  • Prepare reports on occupanc...

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