Front Office Manager

Job Summary

We are seeking a dynamic and experienced Front Office Manager to lead the guest-facing operations of a prestigious five-star luxury hotel in Dubai. The ideal candidate will bring a Forbes service mindset, proven leadership in high-volume environments (500+ keys), and a passion for delivering exceptional guest experiences. This role requires strategic oversight, operational excellence, and the ability to inspire and manage a large, multicultural team.

Core Duties & Responsibilities

• Oversee all front office operations including Reception, Concierge, Guest Relations, Bell Desk, and Night Audit
• Ensure seamless check-in/check-out processes and personalized guest service aligned with Forbes standards
• Lead, coach, and develop a large team across multiple shifts, fostering a culture of excellence and accountability
• Monitor guest feedback and implement service recovery strategies where needed
• Collaborate with ot...