Front office operations - Insurance

Tasks of a Front office operations assistant:

• Answer incoming calls from customers facing travel or vehicle-related emergencies


• Evaluate each case and identify the best course of action.


• Coordinate with external partners such as towing services or medical providers


• Follow up on cases until full resolution


• Keep customers informed and reassured throughout the process


• Handle administrative tasks related to assistance requests

A successful Front Office Operations professional in Insurance should have:

• Strong communication skills in both English, French and Dutch


• Calm and solution-oriented under pressure


• Willing to work flexible hours


• Customer-focused with an people-first approach


• Experience in contact centers or assistance services is a plus

Our customer offers you:

• A fair and rewardin...