Front Office Supervisor

Mission: Responsible for the Front Desk activities and operation, such as check-in & check-out, room allocation and inventory balancing, handling guest complaints, cash handling & handling other requests from our guests Strives to ensure guest and employee satisfaction and achieve the operating budget. In the role of supervisor you will be responsible to lead your shift in collaboration with the Assistant Front Office Manager and/or the Front Office Manager.

Job Description:

• Complete designated cashier and closing reports in the computer system.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing roo...