Job Description
Job Description
Qualifi...
- Supervise and support the daily operations of the Front Desk, Concierge, and Bell Desk teams.
- Ensure all guests receive a warm welcome and prompt, professional service throughout their stay.
- Handle guest complaints, requests, and feedback efficiently and courteously.
- Coordinate room assignments, check-ins, check-outs, and room changes in collaboration with Housekeeping and Reservations.
- Monitor cash handling, billing, and auditing procedures in compliance with hotel policies.
- Train, coach, and motivate front office team members to achieve service and performance goals.
- Maintain accurate records, reports, and shift handovers.
- Assist with scheduling and ensure adequate staffing levels for smooth operations.
- Promote hotel services and facilities to enhance the guest experience and increase revenue.
- Ensure compliance with safety, security, and operational standards.
Qualifi...
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