Job Description
Job Description
- Deliver a refined, welcoming, and polished arrival experience that embodies Fairmont’s luxury standards
- Supervise daily Front Office operations, ensuring smooth check‑ins, check‑outs, and lobby flow
- Support the Front Office Manager in leading, coaching, and developing the reception team
- Maintain a strong, visible presence in the lobby, offering assistance and anticipating guest needs
- Handle guest enquiries, concerns, and service recovery with professionalism and discretion
- Oversee daily shift procedures, ensuring accuracy in billing, cashiering, and room allocations
- Coordinate with Housekeeping, Guest Relations, Spa, and F&B to ensure seamless communication and guest satisfaction
- Monitor VIP arrivals, special requests, and personalised preferences to elevate the guest journey
- Conduct shift briefings to share operational updates, VIP information, and service priorities
- Ensure all...
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