Job Description

Job Title: Front office Supervisor

Location: On site

Job Type: Seasonal

Company Description: At Miraggio Thermal Spa Resort, we believe in creating exceptional guest experiences while fostering growth and innovation. We are currently seeking a dedicated and enthusiastic Front Office Supervisor to support and inspire our Front Office team, ensuring smooth operations and high service standards.

Job Role: As a Front Office Supervisor at Miraggio Thermal Spa Resort you will be responsible for overseeing the daily operations of the front desk and ensuring a seamless and exceptional experience for our guests. Your leadership and problem-solving skills will play a pivotal role in maintaining high service standards, managing the front office team, and providing excellent guest service.

Key Responsibilities:

  • Team Leadership: Supervise, train, and motivate the front office staff, ensuring they provide outstanding guest service, and meet performance goals and standards
  • Guest Services: Lead by example in delivering exceptional guest services, handling check-in, check-out, reservations, and guest inquiries efficiently and professionally
  • Shift Management: Oversee daily operations by managing staff schedules, ensuring coverage, and coordinating shift changes. Maintain a well-organized and efficient front desk operation
  • Guest Issues Resolution: Address and resolve guest concerns, complaints, or special requests promptly and professionally, finding appropriate solutions while adhering to hotel policies
  • Cash Handling: Oversee financial transactions, ensuring accuracy, compliance, and proper cash balancing at the end of each shift
  • Training and Development: Provide ongoing training and support to front office staff, ensuring they are well-informed and capable of handling guest inquiries and challenges effectively
  • Report Preparation: Assist in preparing daily reports, occupancy forecasts, and financial summaries. Maintain accurate records
  • Collaboration: Foster effective communication and collaboration between the front office team and other hotel departments, such as housekeeping, maintenance, and food and beverage, to enhance guest experiences
  • Safety and Security: Uphold the hotel's safety and security protocols, ensuring the well-being of guests and staff
  • Front Desk Maintenance: Ensure the front desk area is clean, organized, and equipped with necessary supplies, brochures, and information for guests

    • Απαραίτητα Προσόντα:

  • Bachelor's degree (Hospitality or related field – AEI or TEI, National or International)
  • 2-3 years minimum experience in a similar position , leadership in hospitality strongly required
  • Excellent knowledge of Greek and English languages. Third language will be considered accordingly
  • Strong communication (both verbal and written), negotiation and administrative skills
  • Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position
  • High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must
  • Flexibility to work in shifts, including evenings, weekends, and holidays

    • Παροχές:

  • We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth.
  • We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.

    • If you are a dedicated hospitality professional with leadership skills join our team and be part of our journey towards excellence!

    All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.

    We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

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