Front Office Supervisor (Shift Leader)

What Is The Job?

As Shift Leader, you’ll demonstrate InterContinental Luxury Fundamental service quality at all times to deliver memorable Arrival and Departure experiences for our guests.

Your Day

To Day

• Ensure maximum guest satisfaction through personal recognition and prompt, cordial attention from arrival to departure.
• Monitor and ensure that IHG One Rewards Members, InterContinental Ambassadors , and VIP guests receive exceptional attention, care, and personalized service during their stay.
• Address and resolve guest complaints and incidents in a timely and effective manner, coordinating with the Duty Manager when needed and documenting actions in the Log Book.
• Respond promptly to guest needs , ensuring requests are met and problems are solved with a focus on guest satisfaction and experience.
• Handle guest inquiries about hotel services, local attrac...