Front office Supervisor

Job Title:

Front Office Manager

Reports To:

General Manager / Hotel Manager

Job Purpose:

To oversee all front desk, reservations, and guest services operations, ensuring the highest level of hospitality, efficiency, and service quality. Responsible for leading the front office team to deliver a seamless guest experience from arrival to departure.

Key Responsibilities Operational Management:

• Supervise daily front desk operations including check-ins, check-outs, and reservations.
• Ensure smooth coordination between front office, housekeeping, maintenance, and F&B.
• Monitor guest satisfaction, address service gaps, and resolve complaints promptly.
• Maintain accurate occupancy, revenue, and performance reports.

Team Leadership:

• Recruit, train, schedule, and evaluate front office staff.
• Set performance targets and ensure adherence to hotel SOPs.
• Coach...