Job Description

A leading international bank is seeking a Contact Center Frontline Specialist in Madrid. This pivotal role involves overseeing daily operations of the Contact Center team, ensuring quality customer interactions, and driving continuous improvement. Responsibilities include leading the BPO team, monitoring real-time operations, providing coaching, and analyzing performance data. Candidates should have supervisory experience in a Contact Center, strong leadership skills, and fluency in Spanish and English. The position offers flexibility and various employee benefits.
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