Job Description
Role – Frontline L1 Support Technical Lead
Experience – 10 years – 13 years
Location – Chennai
Shift – 5.30 PM – 2:30 AM
Work Mode: Hybrid (3 days)
Job Summary:
The Frontline L1 Support Technical Lead will be responsible for leading a team of L1 support engineers, providing technical guidance, and ensuring efficient resolution of critical incidents and service requests. This role requires a blend of strong technical expertise in cloud platforms, automation, and monitoring tools, coupled with proven leadership and communication skills to drive operational excellence in a fast-paced environment. Proven experience in ITIL process implementation and experience in handling 24X7 and 24X5 support projects
Key Responsibilities:
- Lead, mentor, and technically guide a team of L1 Support Engineers.
- Oversee the resolution of L1 technical issues, ensuring timely and effective solutions.
- Act as an escalation point for complex technical problems, providing expert gu...
Experience – 10 years – 13 years
Location – Chennai
Shift – 5.30 PM – 2:30 AM
Work Mode: Hybrid (3 days)
Job Summary:
The Frontline L1 Support Technical Lead will be responsible for leading a team of L1 support engineers, providing technical guidance, and ensuring efficient resolution of critical incidents and service requests. This role requires a blend of strong technical expertise in cloud platforms, automation, and monitoring tools, coupled with proven leadership and communication skills to drive operational excellence in a fast-paced environment. Proven experience in ITIL process implementation and experience in handling 24X7 and 24X5 support projects
Key Responsibilities:
- Lead, mentor, and technically guide a team of L1 Support Engineers.
- Oversee the resolution of L1 technical issues, ensuring timely and effective solutions.
- Act as an escalation point for complex technical problems, providing expert gu...
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