Job Description

Summary:

Reporting to the Group Sales Manager, Front End-Receiving, a Switchboard Outfitter provides a legendary customer experience by assisting customers through receiving all incoming phone calls and directing them to the appropriate person and department. This position works closely with customers and provides them with the information to help them with their buying decisions.

Responsibilities:

  • Provide a legendary customer experience for every customer and promote company programs
  • Receive and direct all incoming calls in a courteous and polite manner
  • Answer basic customer questions and make store announcements in a professional manner
  • Respond to and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
  • Secure and log keys, RF guns, radios and other equipment as assigned and ensure items are returned at store closing
  • Monitor and check items ente...

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