Job Description

  • Gain a detailed understanding of processes and Fidelity's products and services.
  • Conduct trainings, drive initiatives, and participate in projects.
  • Maintain team MI, perform quality checks, and keep accurate records.
  • Process work items within agreed service levels with high accuracy.
  • Take ownership of individual issues and ensure timely resolution to customer satisfaction.
  • Complete assigned projects, including testing prior to system changes.
  • Liaise with other departments across sites to ensure smooth operations.
  • Gain regulatory knowledge and maintain awareness of updated procedures.
  • Train team members on critical tasks and independently review/update process documents.
  • Drive innovation and process improvements within the team.

Skills Required
Retail Operations, Sigma, regulatory knowledge, Process Associate

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