Fulfillment and Logistics Sr. Manager

Principal Duties and Responsibilities

As the Fulfillment & Logistics Manager, you will be responsible for leading and optimizing Etaily's warehouse operations and last-mile delivery performance. You will act as the vital bridge between digital orders and physical delivery, ensuring every parcel moves efficiently from the shelf to the customer's door. This role focuses heavily on managing existing third-party logistics (3PL) partners while simultaneously spearheading the development of Etaily's internal warehousing capabilities.

Job Responsibilities

• 3PL & Partner Management: Monitor daily SLAs and KPIs for all 3PL and fulfillment partners to ensure timely dispatch and delivery.
• Escalation & Dispute Resolution: Act as the primary escalation point for partner disputes, inventory discrepancies, or service failures.
• Operational Auditing: Conduct regular audits of logistics invoices and partner performance to identify cost-saving op...