Job Description

Main purpose of the

Fulfillment Manager role:

To support the business objectives by managing a team to fulfill the necessary processing (i.e. returns, receiving, picking, packing, shipping) of items within the expected timeframe in an accurate and efficient way.

Major Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Coordinate personal and resources to plan the workflow and capacity of the team
  • Responsible for staffing (hiring and training/coaching) of the team
  • Accountable for weekly reporting on both team and individual metrics (i.e. UPH, overtime, errors)
  • Work with HR to address any and all employee related concerns and issues
  • Communicate with other teams to manage resources and provide interdepartmental solutions
  • Participate in ongoing process improvements studies
  • Develop and update standard operating procedures for departmental pro...

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