Full-Stack Developer III

Principal Duties And Responsibilities

· Responds to end user trouble calls to resolve routine application software problems or assist with hardware issues remotely when possible. Routes calls as needs for more non-routine questions. Track tickets in an incident management system to properly identify problem and resolution for a shared knowledge base or escalate and assign as needed for higher level support.

· Designs, develops, tests, and integrates moderately complex internal and external core and web applications, services, and sites, including maintenance, upgrades, and troubleshooting in order to fulfill business needs. Assists in determining cost and schedule of various software projects using current and proven software engineering

· Provides tier III technical support for staff on internal and external core and web applications and systems.

· Confers with vendors, other IT team members, users, and department managers to determine requiremen...