[Full-Time | Remote] Student Advisor

Remote Student Advisor (Customer Service)

Compensation

Base salary: 4000 MYR + 1200 MYR performance bonus per month — Night shift (Malaysia time)

Job Responsibilities

• Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues.
• Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices.
• Maintain strong relationships with existing customers by providing efficient and high‑quality service, responding promptly and professionally to inquiries and requests.
• Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints.
• Collaborate with the team to collect customer feedback and help optimize our products and services.
• Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of in...