Functional Analyst - Income and Collect

What is the Role

You will be part of a team of Functional Analysts, reporting into the Process Change Manager. As part of the role you will analyse, define and document business readiness requirements to support change, assist in the design of proposed solutions, undertake knowledge gap analysis. This role will require knowledge of Income and Collections Processes and Procedures specifically.

• Undertake analysis and planning and execution of tasks for the assigned business or functional areas to create a complete picture, including areas that cross multiple business teams.


• Contribute and participate in key activities to raise an awareness of business requirements and solutions. You will support programme activities including test scripting, training material preparation and business communications. And you will own delivery of process documents and work instructions.


• Identify, manage and maintain business risks inc...