Functional Consultant, Technology & Transformation - Future of Service (CCaaS)

Functional Consultant, Technology & Transformation - Future of Service (CCaaS)

Date: Jan 30, 2026

Location: Toronto, ON, CA, M5C 3G7

Job Type: Permanent
Work Model: Hybrid
Reference code:
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Calgary, AB; Montreal, QC; Vancouver, BC

What will your typical day look like?

We are seeking a consultant to join our Technology & Transformation (T&T) team, focusing on the Future of Service offering within our national practice. As a consultant, you will support the delivery of client projects by assisting in the implementation of technology solutions that enhance service delivery and customer experience. You will work alongside clients and project teams to gather requirements, analyze data, and contribute to solution design. You will assist with workshops, requirements gathering, project co...