Functional IT support (Junior) (Level 2 Support)

Position Description:

Functional Consultant (Junior) (Level 2 Support)

No specific previous knowledge or experience needed for this position

Location: Malaga
Employment Type: Hybrid

Job Description: We are seeking for a junior consultant (no experienced) to join our support team, providing Level 2 functional expertise.

The ideal candidate will be responsible for data and user management, resolving incidents, analyzing system issues, and supporting enhancements related to supplier master data in SAP.

Key Responsibilities:

* Provide Level 2 support for incidents, service requests and data/user management
* Analyze and troubleshoot system issues, ensuring timely resolution
* Collaborate with business users and technical teams to implement process improvements
* Support configuration changes and testing activities
* Document solutions and maintain knowledge base
* Escalation to level 3 if ...