Functional Lead (SFA)

Job Title: Functional Lead (SFA)

Key Responsibilities:

• 1. Define functional requirements for the sales force automation (SFA) system.
• 2. Collaborate with sales and marketing teams to understand requirements.
• 3. Customize and configure the SFA system to support sales processes.
• 4. Provide subject matter expertise and support to the development team.
• 5. Conduct user acceptance testing and facilitate user training and adoption.

Key KPIs/SLAs:

• 1. Alignment of SFA functionality with sales and marketing requirements.
• 2. User satisfaction with SFA usability and effectiveness.
• 3. Timely resolution of SFA-related issues and enhancements.
• 4. Successful implementation of SFA customizations and configurations.
• 5. User adoption and utilization of SFA features.

Desired Skills, Experience, Qualifications:

• 1. Bachelor’s degree in...