Job Description

Key responsibilities

  • Own the full lifecycle (design, development, implementation, maintenance and continuous improvement) of assigned Development Operations system processes.
  • Develop and maintain high‑quality guidelines, user manuals, training materials, templates and toolkit documents.
  • Provide expert advice, training and end‑user support on system processes and supporting documentation.
  • Define, track and monitor KPIs for the allocated processes, using data to identify improvements and support cross‑functional optimization.
  • Deliver Corrective and Preventive Actions (CAPA) to time and quality, acting on trends identified through Quality & Risk Management.
  • Escalate risks and issues as required and support risk mitigation strategies.
  • Ensure customer requirements are understood, critically evaluated, prioritized and addressed, providing clear rationale where needs cannot be met.
  • Engage and...

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