Functional Support Analyst

Overview

We are looking for a Functional Support Specialist troubleshooting SQL and managing tickets in AWS EC2, Console, S3 and Lambda.

Our Client assists mobile operators worldwide to scale their Voice, SMS A2P, RCS business messaging, and application enablement services, including cloud numbers. They are committed to developing the wholesale ecosystem and connecting the world’s largest operators and their partners profitably and effectively. They provide their customers with innovative automated wholesale solutions, simplifying decisions and operational tasks, allowing them to strengthen existing business and discover new revenue opportunities.

Day in the Life / Responsibilities

• Manage support tickets end-to-end — from triage and resolution path definition through to closure, ensuring compliance with agreed SLAs and business priorities.
• Perform technical troubleshooting — contrast application behavior to client expectations b...