Job Description
We are looking for a Functional Support Analyst – Client Facing to act as the primary point of contact for users experiencing issues with a CLM/CRM application used at group level.
This role combines functional analysis, user support, incident coordination, and strong client-facing communication, working closely with IT teams, solution providers, and business stakeholders to ensure efficient issue resolution and high service quality.
Key Responsibilities
Act as first-level contact (L1) for users reporting incidents or malfunctions related to the CLM/CRM application
Analyze and identify root causes of issues, including:
Application-related problems
Incorrect usage
Data exchanges with core banking systems
Analyze integration and interface messages
Perform queries in MS Dynamics
Conduct screen-sharing sessions with users to diagnose issues when needed
Accurately qualify, document, and track incidents
Escalate unresolved issues to Level 2 support when re...
This role combines functional analysis, user support, incident coordination, and strong client-facing communication, working closely with IT teams, solution providers, and business stakeholders to ensure efficient issue resolution and high service quality.
Key Responsibilities
Act as first-level contact (L1) for users reporting incidents or malfunctions related to the CLM/CRM application
Analyze and identify root causes of issues, including:
Application-related problems
Incorrect usage
Data exchanges with core banking systems
Analyze integration and interface messages
Perform queries in MS Dynamics
Conduct screen-sharing sessions with users to diagnose issues when needed
Accurately qualify, document, and track incidents
Escalate unresolved issues to Level 2 support when re...
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