Job Description

We are looking for a Functional Support Analyst – Client Facing to act as the primary point of contact for users experiencing issues with a CLM/CRM application used at group level.

This role combines functional analysis, user support, incident coordination, and strong client-facing communication , working closely with IT teams, solution providers, and business stakeholders to ensure efficient issue resolution and high service quality.


Key Responsibilities

  • Act as first-level contact (L1) for users reporting incidents or malfunctions related to the CLM/CRM application
  • Analyze and identify root causes of issues, including:
  • Application-related problems
  • Incorrect usage
  • Data exchanges with core banking systems
  • Analyze integration and interface messages
  • Perform queries in MS Dynamics
  • Conduct screen-sharing sessions with u...

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