Job Description
L1 Support Analyst (CRM & KYC Lifecycle)
We are looking for an L1 Support Analyst to join our team and assist users in effectively navigating and utilizing our CRM platform throughout the full KYC (Know Your Customer) lifecycle. This role blends functional expertise with light technical skills, making it ideal for someone with a hybrid Business Analysis and IT Operations / Support background.
Main Responsibilities
Provide first-line support to internal users on how to correctly use the CRM system across all KYC lifecycle stages — from client onboarding and document submission to periodic reviews and closure.
Guide, train, and support users in best practices for CRM usage to ensure data accuracy and process compliance.
Troubleshoot issues related to the CRM platform and identify whether these arise from user actions, data inconsistencies, or system-related constraints.
Collaborate with IT teams when a deeper technical investigation is required to determine whether proc...
We are looking for an L1 Support Analyst to join our team and assist users in effectively navigating and utilizing our CRM platform throughout the full KYC (Know Your Customer) lifecycle. This role blends functional expertise with light technical skills, making it ideal for someone with a hybrid Business Analysis and IT Operations / Support background.
Main Responsibilities
Provide first-line support to internal users on how to correctly use the CRM system across all KYC lifecycle stages — from client onboarding and document submission to periodic reviews and closure.
Guide, train, and support users in best practices for CRM usage to ensure data accuracy and process compliance.
Troubleshoot issues related to the CRM platform and identify whether these arise from user actions, data inconsistencies, or system-related constraints.
Collaborate with IT teams when a deeper technical investigation is required to determine whether proc...
Apply for this Position
Ready to join emagine? Click the button below to submit your application.
Submit Application