Functional Support

L1 Support Analyst (CRM & KYC Lifecycle)
We are looking for an
L1 Support Analyst
to join our team and assist users in effectively navigating and utilizing our CRM platform throughout the full KYC (Know Your Customer) lifecycle. This role blends functional expertise with light technical skills, making it ideal for someone with a hybrid
Business Analysis
and
IT Operations / Support
background.

Main Responsibilities

• Provide first-line support to internal users on how to correctly use the CRM system across all KYC lifecycle stages — from client onboarding and document submission to periodic reviews and closure.
• Guide, train, and support users in best practices for CRM usage to ensure data accuracy and process compliance.
• Troubleshoot issues related to the CRM platform and identify whether these arise from user actions, data inconsistencies, or system-related constraints.
• Collaborate with IT teams when a deeper technical...