GA DDS Level 1 Help Desk Analyst

Short Description:
Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.

Complete Description:
LOCAL CANDIDATES

This position is located at DDS Headquarters in Conyers, Georgia
Bilingual, Spanish highly preferred
Do NOT submit candidate previously submitted to & &
MUST have IT Help Desk Call Center exp

Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.

Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.

External customer support ranges from general...