Gaming Helpdesk Agent

Are you passionate about gaming and fluent in Ukrainian and proficient in English? Join a global project dedicated to one of the worlds leading video game console brands. We are hiring enthusiastic and tech-savvy individuals to join our Customer Service team in Lisbon, providing top-tier support to players across the Ukrainian market.

As a Customer Service Representative, you will be the first point of contact for gamers. You will assist users with account issues, payment concerns, software and hardware support, and general product inquiries, ensuring a world-class customer experience every time.

Your Daily Tasks
- You will provide support via phone, email, and chat in Ukrainian and English
- You will troubleshoot account and technical issues such as software installation and device syncing
- You will assist with payment-related queries
- You will advise customers on purchases and product features
- You will deliver empathetic and efficient service i...