Job Description

Overview

:
We’re looking for a detail-oriented and customer-focused Gate Clerk to join our team. As the first point of contact at the gate, you’ll play a key role in ensuring accurate documentation, smooth communication with customers, and proper inspection logging of trailers, chassis, and containers entering or exiting the facility.

Key Responsibilities:

  • Accurately inspect and document the condition of trailers, chassis, and containers

  • Update the system with detailed inspection information in a timely manner

  • Answer inbound customer calls professionally, addressing inquiries and concerns

  • Maintain assigned workstations and equipment, keeping the area clean and organized

  • Adhere to all safety protocols and company quality standards

  • Coordinate with yard personnel and dispatch teams to support smooth operations

  • Report any equipment issues or discrepancies promptly to supervisors

    • Qualifications
  • Prior experience in a logistics, transportation, or yard operations environment is a plus
  • Strong attention to detail and accuracy in data entry
  • Good communication and customer service skills
  • Strong customer service skills with the ability to communicate effectively and professionally.
  • Strong organizational skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment.
  • Proficient in computer literacy, including Microsoft Office Suite (Word, Excel, Outlook).
  • Willingness to work in an office setting, with some tasks involving extended periods indoors.
  • Ability to work independently as well as part of a team to maintain smooth operations.
  • Open availability required, Day Shift 6:00AM-6:00PM, Week 1 Mon, Thurs, Fri; Week 2 Tues, Wed, Sat, Sun, and holidays.
  • Must pass a pre-employment background verification, physical and drug screening.
  • The Federal Rail Administration sets and enforces safety regulations and standards for railroad operations. Use of cannabis is strictly prohibited. If applicable for the position you are applying to, and if you are offered the position, you will have to take and pass a drug screen.

    • We offer competitive pay, medical/dental/vision benefits, 401(k), paid training, career advancement and more.

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